Refund policy
Last updated 19 August 2026
Paid publications carry a 30-day refund window from the purchase date. No explanation is required.
1. The window
A refund may be requested within 30 calendar days of purchase, counted from the timestamp on the order confirmation. Requests received within that window are granted. Requests received afterwards are considered on their merits, without any assurance of the outcome.
No reason need be given, and none will be asked for beyond what is needed to locate the order.
2. How to request
Send a message to support@emberline.site containing:
- The order reference from the confirmation email.
- The email address used at purchase.
- The approximate purchase date.
The word “refund” in the subject line routes the message correctly. No form, telephone call or account login is required.
3. Timing
- Requests are acknowledged within 2 business days.
- Approved refunds are submitted to the payment provider within 5 business days of acknowledgement.
- Funds typically appear on the original payment method within 5 to 10 business days of submission. Issuers outside Brazil occasionally take up to two billing cycles. That final step is controlled by the issuer, not by Emberline.
Refunds are issued to the original payment method in the original currency. Where the purchase was made in a currency other than the account currency, the amount received may differ slightly from the amount paid, because of exchange rate movement and any conversion fee applied by the issuer. Emberline neither controls nor reimburses those differences.
4. Access after a refund
Access to the refunded publication ends when the refund is submitted. Any licence granted under the terms of use terminates at the same moment, and continued use, copying or distribution of the material after that point is not permitted.
5. Limits
- One refunded purchase per person for the same publication. Repurchase of a previously refunded item is treated as final.
- Refunds are not issued where there is evidence of fraudulent payment, bulk redistribution of the material, or systematic purchase-and-refund activity across orders.
- The free filings are not a purchase and have nothing to refund.
6. Chargebacks
Writing to the support address is faster than a bank dispute, which typically takes several weeks and may be resolved against the cardholder. Anyone who does not recognise a charge should write with the order reference before contacting their bank. Where a chargeback is raised, Emberline cooperates with the payment provider and supplies the relevant records.
7. Statutory rights
This policy is offered in addition to, and does not replace or limit, any right available under law. Consumers in Brazil retain the rights afforded by the Consumer Protection Code (Law 8.078/1990), including the seven-day right of withdrawal for purchases made outside a commercial establishment under Article 49. Consumers in the European Union, the United Kingdom, Australia and other jurisdictions retain the withdrawal and remedy rights afforded by their own law. Where a statutory right is broader than this policy, the statutory right applies.
8. Contact
All refund correspondence: support@emberline.site, Monday to Friday, 09:00–18:00 BRT.