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Emberline
Contact

One address, business days.

Editorial questions, source disputes, billing matters and privacy requests all reach the same desk.

Email
support@emberline.site
Hours
Monday to Friday, 09:00–18:00 BRT (UTC−3). Messages arriving outside these hours are read on the next business day.
Reply time
Within two business days for most messages. Refund and privacy requests are acknowledged on receipt and completed within the periods stated on their own pages.
Location
Operated from Brazil. Email is the only channel; there is no telephone line and no office open to visitors.

What to include

A reply comes faster when the message contains enough to act on without a second exchange.

  • A subject line naming the matter: correction, refund, privacy, or general.
  • For a correction or source dispute: the filing number, the sentence in question, and the source that contradicts it.
  • For a billing or refund matter: the order reference, the email address used at purchase, and the approximate date.
  • For a privacy request: the specific right being exercised, so the request can be processed without a further exchange.

Common requests

  • Corrections. Handled by the desk and answered whether or not the correction is accepted.
  • Suggested claims to trace. Read, though no undertaking is given that any will be filed.
  • Refunds. Processed under the refund policy.
  • Access, correction or deletion of personal data. Processed under the privacy policy.
  • Permission to quote or republish. Considered; the default position is on the terms page.

What this desk does not do

  • No consultations, sessions, assessments, coaching, plans or one-to-one services of any kind, paid or unpaid.
  • No professional, medical, psychological, legal or financial advice, and no comment on any individual situation.
  • No crisis or emergency support. Anyone in immediate danger should contact local emergency services. This address is not monitored continuously and is not a substitute for professional or emergency assistance.
  • No publication of reader messages, testimonials or accounts of personal experience.
  • No guest posts, link exchanges, sponsored placements or unsolicited commercial proposals.